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EMR introduces accessibility maps for passengers

BBC An EMR train in purple livery next to a train station stopBBC
More accessibility maps will be created throughout the year, EMR said

East Midlands Railway (EMR) has launched maps to provide disabled passengers with "key accessibility information" across its stations.

The train operator said the maps outline step-free access points, accessible toilets, parking facilities and assistance services.

EMR said the maps were created using feedback from members of its accessibility panel, made up of disabled customers that regularly engage with the company.

There are currently Nottingham Station, Robin Hood Line and EMR Network accessibility maps, with more being created "throughout the year", said EMR.

EMR An East Midlands Railway accessibility map for disabled passengersEMR
A Robin Hood Line map showing "key accessibility information" for disabled passengers

Philippa Cresswell, customer service director at EMR, said: "We are always looking for ways to improve our services and make the information we provide more accessible and inclusive.

"We hope these new maps will prove useful to customers in planning their journeys and will be rolling out further versions later this year."

EMR An East Midlands Railway accessibility map for Nottingham StationEMR
An accessibilty map for Nottingham Station

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