Castle concert accessibility changes praised

A wheelchair user who complained about poor accessibility at concerts in Lincoln after a "dangerous" experience has praised organisers for making improvements.

Richard Adams criticised poor stage views, a lack of accessible toilets and obstructions in the accessibility lane when he went to see Kaiser Chiefs at Lincoln Castle last year.

Mr Adams, who runs Facebook page Disabled in Lincoln, said the Live at Lincoln Castle organisers Cuffe & Taylor had been "really proactive" and had improved the venue for disabled people this year.

A spokesperson for Cuffe & Taylor said: "We will continue to work with all agencies and partners to ensure the customer journey is always the best possible."

Mr Adams said the Kaiser Chiefs concert was "both dangerous and unpleasant" and he felt "trapped" inside the venue.

Since then, he said he had been working with Cuffe & Taylor to improve the experience.

The company said it had moved the accessible area closer to the site entrance "giving improved access to the accessible toilet".

An accessible platform had been raised to achieve "a prime view of the stage".

Other changes include a new pick up and drop off location nearer the entrance and the introduction of a dedicated accessible manager and team.

Mr Adams was invited to visit the venue in June before this year's series of concerts began.

"They've been really proactive and listened to the concerns," Mr Adams said.

"They're really interested in improving things for everybody."

Cuffe & Taylor said: "We thank Disabled in Lincoln for their positive comments.

"Our events are continually evolving. We pride ourselves on always listening to customers' feedback and, where possible, making changes to enhance the experience for everyone at our concerts."

Mr Adams said he was looking forward to seeing Human League and UB40 featuring Ali Campbell at Lincoln Castle later this month.

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