Anger, fear and pride: Life as a Covid worker on the front line
BBCFive years since UK Prime Minister Boris Johnson told the public to stay at home, three key workers recall what it was like to work through lockdown, exposed to the killer coronavirus.
"It still feels like it was yesterday", says ward sister Kelly Harwood, sitting in a staff room at Boston Pilgrim Hospital in Lincolnshire.
She is just yards from the ward where she and her colleagues came face to face with Covid-19 patients, at a time when there was no vaccine for the rapidly-spreading virus.
"We had a lot of frightened staff, a lot of frightened people, and we all had our families as well to think about," she adds.
Kelly had previously worked in A&E, so was more prepared for the onslaught of sick patients than some.
"In regards to seeing things that are quite traumatic that stay with you, I'd already dealt with a lot of things like that.
"Obviously, there are individual people that will always stay in your mind. I had [staff] who were new who were affected, people who lost their lives through Covid."
Staff nurse Anujkumar Kuttikkottu Pavithran died aged 44 in April 2020 after he had tested positive for Covid-19.
Kelly recalls the constant fear she might take the killer virus home with her.
"I didn't see my parents for a year and a half, so that was probably the hardest part for me personally," she adds.
"But I tend to focus very much on the good that we did.
"I'm really proud of what I did during Covid and I think what better legacy could you leave for your children, for them to be able to tell stories to their children, to say your grandmother did this.
"I feel privileged I could do something for our community."
Casting her mind back, Jill Packwood's first thought is "did that really happen?"
Now the manager of Lincoln's Cloverleaf care home, Jill recalls the shock among her colleagues when the country went into lockdown.
"Nobody believed it when it came on the news, but when everything locked down, that made it very real and not just for the residents, but for the staff as well," she says.
"They couldn't stay at home, they had to come to work, which was really scary for a lot of people, not knowing what they were exposing themselves to."
Life at the care home changed almost overnight.
"Suddenly, we had no visitors, nobody was allowed in. I saw a lot of frightened residents and we did lose a couple of people to Covid.
"That's when it really hit home and made you think this is for real, I don't want [to catch] this."
Jill says their care home was lucky to have adequate amounts of personal protective equipment (PPE), but "dealing with very, very poorly people, all the PPE in the world is not going to make you feel 100% protected", she adds.
Like Kelly, Jill was also terrified of taking the virus home and passing it on to her elderly parents.
But her husband's main worry was Jill's own history of health problems, and he pleaded with her to self-isolate.
Jill, though, felt a "duty of care" to her residents.
"I could see my loved ones. They couldn't. So that was the risk I was prepared to take."
Carly-Ann Turner has spent the morning unloading a big delivery for Lincolnshire Co-op.
But five years ago, everyday basics such as pasta, toilet rolls and milk were in much shorter supply, as supermarkets witnessed a wave of panic-buying.
"Obviously, tensions were high," she remembers.
"The changes came in very, very quickly and everybody was worried, and frustrated they couldn't get the shopping that they wanted."
She recalls shutting the front doors of the Coningsby food store to limit the number of shoppers, and the anger of some who had to queue outside for a long time.
One colleague was reduced to tears by a shouting customer.
"They really upset her.
"Being a key worker, you're obviously there in front of people, so when [the customers] are frustrated they're going to take it out on you."
But Carly-Ann's biggest struggle was being forced to keep her distance from the older, regular shoppers she had always helped.
"It was a massive change for everybody. You really get to know your customers, so it was really difficult to not be able to interact with them in the same way as usual.
"Sometimes, we're the only person that they would see in a day, so to have to greet them behind a mask was really hard, trying to communicate with some people when they couldn't read lips and we had muffled voices."
Plastic screens still in place at the till are a reminder of lockdown but a legacy Carly-Ann welcomes.
"I like that bit of protection, just from day-to-day germs.
"Being a key worker was probably one of the hardest things I'll ever do. But it did make me feel like if I could go through that, then I could achieve anything.
"You don't know what's around the corner. Make the most of every day and treasure your loved ones."